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Why can I open My Business but not other program pages?

Before kickoff, only My Business opens. Other program pages show the lock page until your cohort starts.

Written By GovPreneurs

Last updated 21 days ago

My Business is built to open first. The other program pages wait for your Cohort Kickoff Call.

Check these causes in order

  1. Before kickoff. The lock page says "Unlocks at your Cohort Kickoff Call". See Why is my Success Center locked before kickoff?.
  2. A part of My Business is locked. A section says "Locked until Basic Info is done". Finish Basic Info first.
  3. Your Roadmap is for members. Some accounts see "Your roadmap is for members." The Roadmap opens with membership.

Pages that show the lock before kickoff

Success Center home, Roadmap, Mentors and Tasks.

What to do

Open My Business. Fill in what you can. The facts flow into your Roadmap.

💬 Think the lock is wrong? Click Need Help? Click Here at the top of the member portal. Name the page. See How do I contact Success Center support?.

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