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Success Center support

Why is my Success Center locked before kickoff?

Your Success Center unlocks at your Cohort Kickoff Call. Until then, My Business stays open so you can get a head start.

Written By GovPreneurs

Last updated 21 days ago

The lock page says: "Unlocks at your Cohort Kickoff Call." This is not a punishment. Your Success Center is built. It opens when you start with your cohort.

What the lock covers

These pages show the lock before kickoff: Success Center home, Roadmap, Mentors and Tasks.

What stays open

My Business stays open. What you put in My Business flows into your Roadmap. This includes your legal details, what you sell and your digital identity. Click Work on My Business.

Check these causes in order

  1. Your kickoff has not happened. Your program specialist confirms the date with you.
  2. Your cohort has not launched. The page opens when the cohort starts.
  3. You see a Launch card. A new Success Center can show a card, Launch Your Success Center. Click it. The page says that your Success Center is unlocking.

What you see when it works

Your home page opens with your cards and your Roadmap.

💬 Think the date is wrong? Click Need Help? Click Here at the top of the member portal. See How do I contact Success Center support?.

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