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A page says I need a different plan

On the Pilot plan, Opportunities shows a locked screen, and a mentor review needs the Expert or Elite plan.

Written By GovPreneurs

Last updated 21 days ago

A locked screen or an upgrade window means that your plan does not include that feature.

Check these causes in order

  1. You are on the Pilot plan. Opportunities shows a locked screen with the title Unlock opportunity discovery. The screen says that opportunity matching is an Expert-plan feature. See What your plan lets you access for the plan list.
  2. You opened an opportunity link. A link to one opportunity shows the same locked screen on the Pilot plan.
  3. A window offers Upgrade to Unlock Mentor Review. A mentor review needs the Expert or Elite plan. To go on without a review, click Continue with Self-Qualification.
  4. You paid for an upgrade and the lock stays. The window says Confirming your upgrade…. This usually takes 1 to 2 minutes. Keep the window open. If the window says that it could not confirm the payment, reload the page.
  5. You do not know your plan. Open Success Center. Your plan shows near the top of the home page, after Plan:. See Where do I see my plan, member ID, business details, and program term?.

What the locked screen offers

The button Upgrade to Expert opens a window named Choose your plan. The window shows the plans and the price that each plan has. Read it before you pay.

What you see when it works

Opportunities opens with the tabs Opportunities for you, All opportunities and Saved.

💬 Still not working? Click Need Help? Click Here and tell the team which page is locked. Ask your mentor if you should change plan. See How to report a problem or request help.

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