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Account and support

I cannot sign in to the member portal

Check these causes in order: the Retry button, the email address, the sign-in code, an old link, and a browser or device problem.

Written By GovPreneurs

Last updated 21 days ago

You open the member portal and you cannot get in. This page lists the causes in the order that you can check them.

Check these causes in order

  1. The screen says "Unable to sign in". The portal could not connect. Click Retry. Wait a short time and click Retry again.
  2. The email address is wrong. Use the email address that GovPreneurs has for you. A work email and a personal email are different addresses.
  3. The sign-in code did not arrive. If the sign-in asks for a code, wait a few minutes. Check your spam folder.
  4. You use an old link. Close the page. Open app.govpreneurs.com again and start a new sign-in.
  5. Your browser blocks the page. Try a private window. Try another browser. Turn off extensions that block content.
  6. A saved Success Center link says "Please log in to your GovPreneurs portal". Open the page from the left menu of the member portal. See Why does a direct Success Center link ask me to log in again?.

What you see when it works

The member portal opens. The left menu shows on the left. The button Need Help? Click Here shows at the top.

💬 Still not working? Write to help@govpreneurs.com. Tell us your email address, the time, and the text that you saw. Do not send a sign-in code or a password.

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