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Account and support

How to report a problem or request help

Click Need Help? Click Here at the top of the member portal to chat with the support team, or write to help@govpreneurs.com.

Written By GovPreneurs

Last updated 21 days ago

Use the button Need Help? Click Here to chat with the support team. You can report a problem or ask for help.

ℹ️ Before you start: Do not include passwords, sign-in codes, account numbers or tax numbers in your message.

Steps

  1. Find the button Need Help? Click Here at the top of the member portal.
  2. Click the button. A chat panel opens. Click Contact support.
  3. Write in the field Message.... Say what you did and what you saw.
  4. Click the arrow at the right of the field to send.

What to tell us

  • The name of the page, for example Opportunities.
  • What you clicked.
  • The exact text of any error message.
  • The date and the time.

If you cannot sign in

The button is inside the member portal. If you cannot get in, write to help@govpreneurs.com. See I cannot sign in to the member portal.

Which route to use

NeedWhere to go
A problem with a pageNeed Help? Click Here
A question about a program stepYour mentor, or Need Help? Click Here. See How do I contact Success Center support?.
A failed check, booking or paymentSee What should I send support when a check, booking, or payment fails? for what to send.
A new feature ideaNeed Help? Click Here

What you see next

The support team replies to you.

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