How do I correct a fact I cannot verify?

A fact in My Business can be wrong or missing. You can fix it at any time. You do not need a document to prove it.

Steps

1. In the left menu, click My Business.
2. Find the row with the wrong fact.
3. Click Change.
4. Enter the right answer. If you do not know it, click I am not sure.
5. Click Save.

What you see next

The row shows your answer. The source line says You updated this. The count in Questions answered stays the same or goes up.

If a fact is missing

A missing fact shows an Add button. Click it and enter the answer.

If you cannot check a fact

Some facts come from your enrollment, a government record or a document. If you cannot tell whether such a fact is right:

• Click the source name to read what it came from. See Where did this business fact come from?.
• Click I am not sure if you cannot answer. This counts as an answer. Your mentor can help you on a call.

If a row shows a chip

• Check this or Worked out for you: the value needs your Yes. See How do I review a proposed fact and see its source?.
• We could not check this: a check did not run. Click Change to enter the value yourself.

⚠️ If this does not work: If the row does not save, read Why did my business answer fail to save?.

Related articles

• Why did my business answer fail to save?
• How do I review a proposed fact and see its source?