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Success Center business record

Why is a My Business part locked?

The parts of My Business open when all 14 Basic Info questions have an answer, so finish Basic Info first.

Written By GovPreneurs

Last updated 21 days ago

What you see

Five parts in the list on the left show a lock and the words "Locked until Basic Info is done". You cannot open a locked part from the list. If you follow a direct link to it, the screen says that the part "opens once Basic Info is done".

The five parts are What you sell, Work you have done, Your papers, What you can take on and Your legal details.

Why it happens

Your mentor reads your Basic Info before your first call, so those questions come first. A part opens when all 14 Basic Info questions have an answer. A direct link to a locked part shows the same screen.

What to do

  1. Click Finish Basic Info on the locked screen. Or click Basic Info in the list on the left.
  2. Answer each open question. See How do I answer the 14 Basic Info questions?.
  3. If you do not know an answer, click I am not sure. This counts as an answer.

What you see next

When the 14th question has an answer, the lock goes away. You do not need to send your Basic Info first. See How do I send my Basic Info to my mentor? for sending.

Everything that you already entered stays on your record while a part is locked.

If you cannot find the open question

Click Answer the next one on the left card. It opens the next question that has no answer.

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