Why did my readiness count not change?

Questions answered counts the facts that you confirmed, so a fact that waits for your Yes, or an extra question, does not move it.

Written By GovPreneurs

Last updated 21 days ago

What you see

You saved an answer, but Questions answered did not go up. Or the total changed.

The fact waits for your Yes. A fact from a call, a chat or a document counts only after you click Yes, that is right. See How do I review a proposed fact and see its source?.
The question is an extra. Extra questions count in Extras added. They do not count in Questions answered.
The answer did not save. Look for a message under the row. See Why did my business answer fail to save?.
The total changed. The total depends on your trade. A question for a trade that you do not work in does not count against you.
The banner and the card use different numbers. The banner at the top of Basic Info counts only the 14 Basic Info questions. The card Questions answered counts the main questions in every part.

Click What makes up this total on the left card. It shows the count for each part.
Find the part that did not change.
Open that part. Look for rows that show Check this or a suggested fact.
Click Yes, that is right on each fact that is correct.

The count goes up when a fact has your answer. I am not sure counts as an answer.

The tile Parts done counts a part as done when its main questions have answers.

Was this helpful?

Still need help? Share an idea