Why did my business document fail to upload?

If a document does not upload, check the file size and your connection and try again, or type the answer in the row.

Written By GovPreneurs

Last updated 21 days ago

What you see

A message shows under the row where you tried to upload a file.

"That file is over 15 MB. A PDF export is usually much smaller." Save the document as a PDF, or scan it at a lower size. Then upload it again.
"The upload did not go through. You can try again, or just type the answers — nothing here holds anything up." Try again in a moment. You can also type the answer in the row instead.
"That did not upload. You can try again." The upload did not finish. Check your connection. Then try again.
"We could not read that document — a clearer scan usually does it." This shows on the LLC card. Upload a clear PDF or a sharper scan.
"There is nowhere to keep that file." The row does not take a file. Use the row that asks for the document.

Check the size of the file. It must be 15 MB or smaller.
Click Choose a file again, or Upload a different document on the LLC card.
Select the file and wait for the file name to show.

Type the answer in the row. A missing document never blocks the rest of your record.

If it still fails, contact support. Tell them which row you used and the message that you saw. See What should I send support when a check, booking, or payment fails?.

Was this helpful?

Still need help? Share an idea