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Why did my business answer fail to save?

What each save message in My Business means, and how to fix the answer and try again.

Written By GovPreneurs

Last updated 21 days ago

What you see

A message shows under the row that did not save. The row keeps your old answer.

Messages and what they mean

  • "That did not save. You can try again." The save did not finish. Click Save again.
  • "We could not reach the server. Nothing was lost — try again in a moment." Your connection dropped. Check your connection. Then click Save again.
  • "We could not store that answer as it is written." The answer has a shape that the record cannot hold. Shorten it, remove unusual characters, or enter it in another way.
  • "That answer is too long to store." Shorten the answer.
  • "Keep at least one code ticked." You are in your trade codes. A trade needs at least one code. See How do I read and change Your trade codes?.

Steps

  1. Read the message under the row.
  2. Fix the answer if the message says so.
  3. Click Save again.
  4. If the row still fails, reload the page and try once more.

What you see next

The row shows your new answer. The count in Questions answered goes up when the row was open before.

If a document does not upload

Read Why did my business document fail to upload?.

⚠️ If this does not work: If the same message shows after two tries, contact support and tell them the row name and the message. See What should I send support when a check, booking, or payment fails?.

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