Why is a completed call still showing as booked?

Your call took place, but the Roadmap or Booking History still says "booked". The status changes after your mentor records the call.

Check these causes in order

1. The mentor has not recorded the call yet. A call shows as done only after the mentor marks that you attended. Until then the Roadmap says, for example, "This call was booked for" and a date. Wait and check again later.
2. The call is in a different place. Open Booking History on your home page. Read the status label of the call. Showed means the call is recorded as held.
3. The call was a no-show or was cancelled. The label reads Noshow or Cancelled. A call that is not held does not complete the step. Book another time. See How do I book a mentor consultation?.
4. The Roadmap step has not updated. The Positioning Call step counts the call as held when the call is marked as attended. A recording of the call also counts. See Why did my Roadmap step not update after I submitted a form or took a call?.

What you see when it works

The Roadmap card reads "This call is done." The Booking History label reads Showed. A step that waited for the call opens.

💬 Still not working? Click Need Help? Click Here at the top of the page. Give the day of the call and the name of the mentor. See Why is my task still open after I finished the work? if a task is still open.

Related articles

• Where do I find and join my next appointment?
• Why did my Roadmap step not update after I submitted a form or took a call?
• In what order do I book my program calls?
• Why is my task still open after I finished the work?