Skip to main content
Roadmap

Why did my Roadmap step not update after I submitted a form or took a call?

A Roadmap step changes after the system records your action. Refresh, click the here link, then check what the step waits for.

Written By GovPreneurs

Last updated 21 days ago

A Roadmap step does not change the moment that you click. The system must record your action first.

Check these causes in order

  1. The page is old. Refresh the page.
  2. A check has not passed. A step with a check turns to done only after a pass. Read the card. See What does a passed, failed, or unavailable verification mean?.
  3. The auto check has not run. Phases 1 and 2 show this note: "We used an automated check tool that will check your tasks completion. Please click here if a task has not been updated as complete." Click here. It opens your tasks.
  4. A call is not recorded. A call step turns to done after the call is held and recorded. Check Booking History on your Success Center home.
  5. The team or an agency has the work. The row says In progress or Expected by for the team, or Waiting for for an agency. You do not need to act.
  6. A form is not recorded. For a service form, see Why is my service intake still needed after I submitted it?.

What you see when it works

The row moves to Completed. The step shows a finish date.

💬 Still not working? Click Need Help? Click Here at the top of the member portal. Tell us the Roadmap step and what you did. See What should I send support when a check, booking, or payment fails?.

Was this helpful?

Still need help? Share an idea