Skip to main content
Your tasks

Why is my task still open after I finished the work?

Finish the work in the right place, then open Tasks again. Automatic tasks tick when the system sees the work. Others need your click.

Written By GovPreneurs

Last updated 21 days ago

You finished the work but the task still reads open. The task has not seen the proof yet, or it waits for your click.

Check these causes in order

  1. The task needs your click. Tasks from an action plan or from your mentor do not tick themselves. Click I've completed this task. See How do I mark a task done?.
  2. The task ticks itself and the page is old. The page checks the work each time you open it. Open Tasks again, or refresh the page.
  3. The work is not complete yet. An uploaded LLC (limited liability company) document ticks its task only after we verify it. An upload alone is not enough. See How do I upload and verify my LLC paperwork?.
  4. A form or a booking did not finish. If you closed the window early, the booking may not exist. Check Booking History on your home page.
  5. You clicked Undo. The task is open again. Click I've completed this task when the work is done.
  6. A Roadmap step has not updated. See Why did my Roadmap step not update after I submitted a form or took a call?.

What you see when it works

The task moves to Done. An automatic task can show "Ticked automatically". A task that you ticked shows "You ticked this".

💬 Still not working? Click Need Help? Click Here. Tell the support team the task title, what you did, and when you did it.

Was this helpful?

Still need help? Share an idea