Mentors and calls
Book a mentor call, join it, and find what to do next.
- How do mentor calls work in the Success Center?You book a mentor call in the Success Center. Pick a mentor, pick a time, and join from your home page. A mentor review is different.
- How do I choose my assigned mentor?Click Select Mentor on your Success Center home, then click Select this mentor on the card you want. The first choice is locked.
- How do I book a mentor consultation?Open Mentors in the left menu, click Book a call on a mentor card, select a date and time, and confirm.
- Which calls are included, and when does booking use my wallet?A shared pool of included sessions pays for calls first. When the pool is empty, your wallet pays the price that the screen shows.
- Where do I find and join my next appointment?The card Next Appointment on your Success Center home shows your next call. Click Join Meeting when the call is near.
- Why are there no call times available?No blue days in the calendar can mean a busy month, a different time zone, the mentor's hours, or a loading error. Check each one.
- Why is a completed call still showing as booked?A call changes to done after the mentor records that you attended. Until then it can show as booked. Wait, then check Booking History.
- How do I reschedule an appointment?Click Reschedule on the card Next Appointment, select a new time, and click Confirm New Time. Rescheduling has no payment step.
- How do I book a Roadmap program call?Open the Roadmap step, click the booking button on the call card, select a day and time, and click Confirm this booking.
- Why did my call booking fail?Read the message in the booking window. The common causes are a short wallet, a changed balance, a taken time or the wrong call order.
- In what order do I book my program calls?Book the Positioning Call first. Then submit the Digital Compliance audit form and book that call. The system refuses the second call too early.
- Where do I find my call notes and next steps after a mentor call?Your next steps arrive in Your tasks, on the Action Plan list. The portal has no call summary page. Ask your mentor to add the steps.