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Mentors and calls

Why did my call booking fail?

Read the message in the booking window. The common causes are a short wallet, a changed balance, a taken time or the wrong call order.

Written By GovPreneurs

Last updated 21 days ago

A red message shows in the booking window and the call is not booked. The message names the cause. If the appointment fails after the charge, the system returns the amount as promotional credit.

Check these causes in order

  1. "Tick the terms box to continue." Select the box above the button and click again.
  2. "Please refresh this page and try again." The page lost its sign-in link. Refresh the page and book again.
  3. "Your wallet balance changed. Please try again." The balance changed while you booked. Open the window again.
  4. The balance is too short. The window says "Insufficient wallet balance", or the button reads Recharge Wallet. Add funds. See Why is my wallet balance too low for this call or service?.
  5. "We could not take the payment from your wallet." Wait a few minutes and try again.
  6. "You already have this time booked." You hold that time already. Check Booking History. Nothing was charged.
  7. "[Mentor] takes calls [hours]." Select a time inside those hours. See Why are there no call times available?.
  8. "You can book your Digital Compliance call once your positioning call has happened." Book and hold your Positioning Call first. See In what order do I book my program calls?.
  9. "Appointment failed". The message says your credits were returned. If the return fails, it says the team will restore them. Try another time.
  10. A card says "Coming Soon". Select another mentor.

What you see when it works

The window reads Booking confirmed! and the call shows on your home page.

💬 Still not working? Click Need Help? Click Here at the top of the page. Send the message, the mentor and the time. If you see a charge you did not expect, read Why was a booking charge refunded?.

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