How do I contact Success Center support?

Members reach the support team with Need Help? Click Here. The button is at the top of the member portal.

Steps

1. Click Need Help? Click Here at the top of the member portal.
2. In the chat panel, click Contact support.
3. In the Message... field, tell the support team what you need. Use the list in What should I send support when a check, booking, or payment fails?.
4. Click the arrow at the right of the field to send the message.

Other places for the same button

• The Program Specialist card on your Success Center home has a red button with the same name. If no Program Specialist is assigned yet, the card shows no button.
• The Roadmap has a red Need help button.

If the chat does not open

Send an email to help@govpreneurs.com. See Why did the Help button not open?.

What you can do here

• Why does a direct Success Center link ask me to log in again?: Fix a link that asks you to sign in again.
• Why is my Success Center locked before kickoff?: Learn why the Success Center is locked before kickoff.
• Why can I open My Business but not other program pages?: Learn why only My Business opens.
• What should I send support when a check, booking, or payment fails?: Know what to send support.
• Why did the Help button not open?: Fix a Help button that does not open.
• Where do my program updates and appointment messages come from?: Learn where updates and appointment messages come from.
• Why did an external program link not open?: Fix a link that does not open.

Where to start

Read What should I send support when a check, booking, or payment fails? before you write to support.

Related articles

• What should I send support when a check, booking, or payment fails?