Success Center support
Fix access problems in the Success Center, and contact our team.
- How do I contact Success Center support?Click Need Help? Click Here at the top of the member portal. A chat panel opens, and you write to the support team.
- Why does a direct Success Center link ask me to log in again?The Success Center opens only inside the member portal. Open it from the left menu after you sign in.
- Why is my Success Center locked before kickoff?Your Success Center unlocks at your Cohort Kickoff Call. Until then, My Business stays open so you can get a head start.
- Why can I open My Business but not other program pages?Before kickoff, only My Business opens. Other program pages show the lock page until your cohort starts.
- What should I send support when a check, booking, or payment fails?Tell support the page, what you clicked, the exact message, the time, and the name of the service or call.
- Why did the Help button not open?If the chat does not open, open the page inside the member portal and refresh it. Or send an email to help@govpreneurs.com.
- Where do my program updates and appointment messages come from?Updates show on your Roadmap, Tasks and Success Center home. Joining links, service forms and some receipts come to your email.
- Why did an external program link not open?A link opens in a new tab. If a tab does not open, allow pop-ups for the member portal, then click the link again.