Why is my wallet balance too low for this call or service?

A service or a paid call needs enough in your wallet. The portal compares the price with your wallet balance and promotional credit together.

Steps

1. Read the message. It says what the price is and what you hold. It says how much more you need.
2. Click Add money to your wallet. A screen opens in the panel.
3. Select the amount. The first choice is enough for this purchase. Or select A different amount.
4. Click the link that starts with Add and shows the amount. The billing page replaces the portal page.
5. Add funds on the billing page.
6. Go back to your Roadmap. Open the step and click Learn more again.
7. Click Purchase.

If the panel is still open, click I added money — check again.

Notes

• Promotional credit is spent first on a purchase.
• Adding money adds to your Wallet balance only.
• You need no money for a call that is included in your plan. See Which calls are included, and when does booking use my wallet?.
• A payment can fail for another reason. Then the portal says: "We could not take the payment from your wallet. Please try again in a few minutes, and contact us if it keeps happening." See What should I do if a service payment fails?.

What you see when it works

The panel moves on to Check this before you pay. See How do I enroll in a done for you service with my wallet?.

💬 Money added but still short? Wait a minute. Click I added money — check again. If it stays short, click Need Help? Click Here.

Related articles

• Where do I see my wallet balance and usage history?
• How do I enroll in a done for you service with my wallet?
• Add funds to your wallet