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Mentors and wallet

Add funds to your wallet

Click Add funds in the Send window, or Re-charge Wallet on your Success Center home, then pay on the page that opens.

Written By GovPreneurs

Last updated 21 days ago

Add funds when your wallet balance is lower than the price of a mentor review or a paid call. You pay on a billing page that opens in a new tab.

ℹ️ Before you start: Read the price on the screen first. This article does not state amounts. See Understand mentor review price, balance, and the charge. The Send to a mentor window is part of the Expert and Elite plans.

Steps

  1. Open the window Send to a mentor. If your balance is lower than the price, a note shows with the link Add funds.
  2. Click Add funds. A billing page opens in a new browser tab.
  3. Complete the payment on that page.
  4. Return to the first tab. Keep the Send to a mentor window open.
  5. Wait for the window to check your balance. When the balance covers the price, Send for becomes active.

You can also add funds from the Success Center home. Click Re-charge Wallet on the wallet card. In the call booking window, the same link reads Recharge Wallet.

What you see next

The new balance shows in the window. If the wallet card on the Success Center home shows the old balance, reload the page. The charge for the review or call happens only when you click Send for or Confirm & Book.

⚠️ If this does not work: If the balance does not change, close the window and open it again. If the payment on the billing page fails, click Need Help? Click Here and tell the support team. For calls, read Why is my wallet balance too low for this call or service?.

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