Wallet and membership

Your wallet balance, your charges, and your program term.

Where do I see my wallet balance and usage history?Your wallet card on the Success Center home shows your balance. Click Usage History to see every charge.
Why is my wallet balance unavailable?A dash in place of your balance means the portal could not read the wallet. Refresh, wait, then contact support.
What is an outstanding wallet balance and when is it collected?An outstanding balance is an amount that the wallet could not cover at the time of a charge. The portal collects it when you add funds.
Why was a booking charge refunded?If a booking fails after the charge, the portal returns the amount to your wallet as promotional credit. Check your wallet card.
Why is my wallet balance too low for this call or service?Your wallet balance and promotional credit must cover the price. Click Add money, add funds, then check again.