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Wallet and membership

Why is my wallet balance unavailable?

A dash in place of your balance means the portal could not read the wallet. Refresh, wait, then contact support.

Written By GovPreneurs

Last updated 21 days ago

If the wallet card shows a dash in place of the amount, the portal could not read your wallet. This does not mean that your balance is zero.

Check these causes in order

  1. A short outage. Wait a minute. Refresh the page.
  2. The wallet did not answer. A service panel then says: "We could not read your wallet balance just now." Close the panel. Try again in a moment.

Do not pay again

If the page cannot read the balance, do not buy again at once. Open Usage History first. See Where do I see my wallet balance and usage history?.

What you see when it works

The card shows Total credit, Wallet balance and Promotional credit.

💬 Still not working? Click Need Help? Click Here at the top of the member portal. Tell us the time and what the card shows. See What should I send support when a check, booking, or payment fails?.

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