Skip to main content
Mentors and calls

Which calls are included, and when does booking use my wallet?

A shared pool of included sessions pays for calls first. When the pool is empty, your wallet pays the price that the screen shows.

Written By GovPreneurs

Last updated 21 days ago

Included sessions pay for your calls first. Your wallet pays only when the included sessions are used up. This article does not state numbers or prices. Read them on the screen.

Where you see the answer

What the screen showsWhat it means
A chip on Your Mentor: "N free sessions left"You have included sessions. The number is yours.
Complimentary session in the booking windowAn included session pays for this call.
Confirm & Book with FreeAn included session pays. Your wallet pays nothing.
"You will be charged" and a priceYour wallet pays the price.
"This call is included with what you bought."A Roadmap call that has no price for you.
"Covered by a free session"A Roadmap call that an included session pays for.

How the pool works

  • Your account has one pool of included sessions. The pool is not split by mentor.
  • The pool pays for a mentor call with any mentor first. It also pays for a priced Roadmap call.
  • When the pool is empty, your wallet pays. Promotional credit pays first, if you have it.

What your wallet shows

The wallet card on your home page shows Total credit, Wallet balance and Promotional credit. Usage History lists each charge. See Where do I see my wallet balance and usage history?.

Example

A member has two included sessions. She books a call with one mentor and a call with another. Both calls use the pool. She books a third call. The window shows a price. Her wallet pays it.

What the screen cannot tell you

  • Whether a charge follows a reschedule. Rescheduling has no payment step, so your wallet is not charged again.
  • Your plan. See What your plan lets you access for what your plan includes.

✅ What to do next: If your wallet is too low for a call, read Why is my wallet balance too low for this call or service?. To book, read How do I book a mentor consultation?.

Was this helpful?

Still need help? Share an idea