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Mentors and wallet

Understand mentor review price, balance, and the charge

A mentor review costs the price that the Send window shows. The wallet pays it when you click Send. Add funds first if your balance is lower.

Written By GovPreneurs

Last updated 21 days ago

You pay for a mentor review from your wallet. The price is the price that the Send window shows. GovPreneurs does not write the price in this article, because it can change. Mentor reviews are part of the Expert and Elite plans.

What the Send window shows

Label on screenWhat it means
CostThe price of one mentor review.
"charged to your Wallet"The wallet pays the price when you click Send for.
Wallet noteIf your balance is lower than the price, a note shows both amounts and the link Add funds.
Send for and a priceThe send button. It stays off while the balance is lower than the price.

When the charge happens

The charge happens when you click Send for. Reading the window costs nothing. If you click Cancel, you pay nothing.

Where to see your balance

  • The Success Center home shows your wallet. It shows Total credit, Wallet balance and Promotional credit. Usage History lists past charges. See Where do I see my wallet balance and usage history?.
  • The left menu has no Wallet item. The balance also shows at the top right of the Mentors page.
  • Add funds in the Send window opens your account billing page in a new tab.

Example

A member sees the Cost line. The wallet note says the balance is lower than the price. The member clicks Add funds, pays on the page that opens, and returns. The window checks the balance again. Send for becomes active.

What we cannot show you here

  • This article does not state the price or the balance. Read them on the screen.
  • Promotional credit pays first, and the wallet balance pays the rest.
  • If the wallet cannot pay, it takes nothing. If you attach a file and the file fails, the send stays paid. See What to do if a payment, attachment, or reply fails.

✅ What to do next: If your balance is too low, read Add funds to your wallet. For the rules about calls, read Which calls are included, and when does booking use my wallet?.

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