Why Review with Mentor is unavailable

You cannot send an item to a mentor. The button Review with Mentor is grey, it opens an upgrade message, or the Send for button is off. One of four causes applies. If your plan is Pilot, the opportunity pages are locked.

Check these causes in order

1. Your plan does not include mentor reviews. The button opens a message with Upgrade to Unlock Mentor Review and Continue with Self-Qualification. Click Continue with Self-Qualification to go on without a review. See What your plan lets you access for what your plan includes.
2. The notice closes inside the closing window. The button is grey. Point at it to read "This closes in 5 days or fewer — there is not enough time to prepare for it." Read Why an opportunity is closed or too close to the deadline.
3. You already sent this item. The button is now a status button that reads "Mentor reviewing · view in Mentors →". Click it to open the conversation. See Find and read a mentor-review conversation.
4. The form is not complete, or the wallet is short. In the window, Send for stays off until the form is complete. It also stays off while the balance is lower than the price. See Understand mentor review price, balance, and the charge and Add funds to your wallet.

If the window says "Couldn't load your wallet balance — try again", close it and open it again.

The form is complete when you confirm that you read the scope, select a topic, and enter at least 30 characters.

What you see when it works

Review with Mentor is active. The window Send to a mentor opens, and Send for turns on after you complete the form.

💬 Still not working? Click Need Help? Click Here at the top of the member portal. Tell the support team the title of the opportunity and which of the four causes you checked.

Related articles

• Send an opportunity or small order to a mentor for review
• Why an opportunity is closed or too close to the deadline
• Understand mentor review price, balance, and the charge
• Add funds to your wallet