How do I reschedule an appointment?

Move a call to a new time with Reschedule. The new time keeps the same length. You pay nothing more.

ℹ️ Before you start: Reschedule shows only for a future call. It does not show in the last hour before the call.

Steps

1. Open your Success Center home page.
2. On the card Next Appointment, click Reschedule. The window Reschedule appointment opens.
3. Check the Time zone at the bottom. Change it first. A change clears the day and the time.
4. Under Pick a new date & time, click a blue day.
5. Click a time on the right.
6. Click Confirm New Time.

What you see next

The window reads Rescheduled! with the new day and time. Click Close. The card Next Appointment shows the new time.

Roadmap calls

On a Roadmap call card, the booking button changes with the state. It reads Change your booking for a booked call. It reads Book another time after the time passed. It reads Re-schedule the call after a missed call.

If the button is missing or the time is refused

• No Reschedule button: the call starts in less than an hour, or the call is past. Click Need Help? Click Here.
• A message gives the mentor's hours: select a time inside them. See Why are there no call times available?.
• No times: read Why are there no call times available?.

⚠️ If a second charge shows: Rescheduling does not charge your wallet. Open Usage History on your wallet card and click Need Help? Click Here with the date. See Why was a booking charge refunded?.

Related articles

• Where do I find and join my next appointment?
• Why are there no call times available?
• How do I book a Roadmap program call?
• Which calls are included, and when does booking use my wallet?