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Before kickoff and Success Center access

Why does intake say my email is not eligible?

The intake opens only for the email that you used to enroll, so check the email, try again, and contact the team if it still fails.

Written By GovPreneurs

Last updated 21 days ago

What you see

The intake page shows this message: "That email is not on the enrolling list. Use the email you signed up with, or contact your GovPreneurs team."

Why it happens

The intake checks your email against the list of people who are enrolling now. It accepts an email only if it matches that list. A small typing mistake, or a different email than the one you enrolled with, does not match.

What to do

  1. Look at the email that you typed. Check for spaces and spelling mistakes.
  2. Enter the email address that you used when you enrolled. Use the address from your enrollment message.
  3. Click Continue.

If you have more than one email address, try the other one.

The intake is for people who are enrolling now. If your Success Center already launched, the intake is closed. Use My Business instead. See What is in my Success Center business record?.

If the page says "Too many attempts"

The page limits how many times you can try in one minute. Wait one minute. Then try again.

If it still fails

Contact your GovPreneurs team, as the message on the page says. Tell them the email address that you used to enroll. Do not send a password. The intake does not use one.

If you can sign in to the member portal, click Need Help? Click Here. See How do I contact Success Center support?.

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