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Before kickoff and Success Center access

Why did my intake session expire?

The intake keeps your sign-in for 7 days, so if it expires, enter your enrollment email again, and your saved answers stay.

Written By GovPreneurs

Last updated 21 days ago

What you see

The intake shows "Session expired — enter your email again." The message can show when you save an answer or upload a file.

Why it happens

When you enter your enrollment email, your browser keeps a sign-in for 7 days. The sign-in ends when the time is over, or when you clear your browser data or use a different browser.

What to do

  1. Open the intake page.
  2. Enter the email address that you used to enroll.
  3. Click Continue.
  4. Answer the questions that you did not finish.

What is kept

Answers that you saved stay on your intake. The counter shows them again after you sign in.

An answer that you typed but did not save is lost. After you sign in, type it again and click Save.

If the email does not work

Read Why does intake say my email is not eligible?.

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