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Why does my service delivery status look wrong?

The status comes from your Roadmap and your purchase. Check the Enrollment List and the Roadmap step, then contact support.

Written By GovPreneurs

Last updated 21 days ago

The Enrollment List on your home page follows your Roadmap. It can differ from what you expect. This article explains the labels.

What the labels mean

LabelWhat it means
Not EnrolledYou have not bought the service.
Intake NeededYou bought it. The team has no form from you yet.
EnrolledYou bought it. The Roadmap step has not started.
In ProgressYou bought it. The work on the Roadmap step has started.
CompletedThe Roadmap step is done.

A step that the Roadmap counts as done shows Completed, even if you did not buy the service.

Check these causes in order

  1. You just paid. Refresh the page. The status can take a short time to change.
  2. You sent a form. See Why is my service intake still needed after I submitted it?.
  3. The Roadmap step did not update. See Why did my Roadmap step not update after I submitted a form or took a call?.
  4. You paid twice, or you do not see a payment. Open Usage History. See Where do I see my wallet balance and usage history?.

💬 Still not working? Click Need Help? Click Here. Tell us the service name and the label that you see. See What should I send support when a check, booking, or payment fails?.

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