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Why can I not mark this task complete myself?

Some tasks tick themselves when we see the work done. They show a note and have no button. Do the work, and the task ticks.

Written By GovPreneurs

Last updated 21 days ago

A task has no button I've completed this task. Instead it reads "We tick this for you when we see it done." This is not a fault. The system watches the work and ticks the task itself.

Check these causes in order

  1. The task is automatic. These tasks tick themselves: your getting-started steps, "Do this next", booking a call, submitting a service form, and your My Business page. Do the real work. The task ticks when the system sees it.
  2. The work is not finished in the right place. Finish the step in the Roadmap, or the form, or the booking. A click on the task cannot replace it. See How do I find the next step that needs me?.
  3. The system has not seen the work yet. The page checks each time you open it. Open Tasks again after you finish. See Why is my task still open after I finished the work?.
  4. You expected a button on a task from your mentor. Action plan tasks and hand-written tasks do have the button. If one does not, refresh the page.

What you see when it works

After the system sees the work, the task moves to Done. The row can say "Ticked automatically".

💬 Still not working? Click Need Help? Click Here at the top of the page. Tell the support team the task title and the work that you finished. See Why is my task still open after I finished the work?.

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