Skip to main content
Your tasks

Why did a task change fail to save?

A message says That didn't save. Refresh the page, check the task state, and try the action again.

Written By GovPreneurs

Last updated 21 days ago

A message reads "That didn't save", or it names a reason. The change you asked for did not happen. The task stays as it was.

Check these causes in order

  1. The connection dropped. The plain message "That didn't save" often means this. Refresh the page and try again.
  2. The task is automatic. The message reads "We tick this one for you when we see it done". Do the work instead. See Why can I not mark this task complete myself?.
  3. The task is in another state. The page may be old. Examples are "Cannot dismiss a done task" and "Only an open task can be snoozed". Refresh the page and check where the task sits.
  4. The task no longer exists. The message reads "Task not found". Your mentor or the team may have removed it. Refresh the page.
  5. You changed the task in two tabs. Close the extra tab. Refresh the page.

What you see when it works

A message confirms the change: "Marked done.", "Snoozed for a week." or "Dismissed. Your mentor will see this."

💬 Still not working? Click Need Help? Click Here at the top of the page. Tell the support team the task title, the action and the exact message. See How to report a problem or request help.

Was this helpful?

Still need help? Share an idea