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Done for you services

Why is my service intake still needed after I submitted it?

The status changes when the form system tells the Success Center. Check that the form finished, wait, and then contact support.

Written By GovPreneurs

Last updated 21 days ago

Intake Needed stays on your Enrollment List until the system records your form. The row does not change at the moment that you click send.

Check these causes in order

  1. The form did not finish. Open the form again from the row. Check that you reached the last page and clicked the send button.
  2. The system has not recorded the form yet. The form system tells the Success Center when you send the form. Wait, then refresh your Success Center home.
  3. Another person sent the form. The system matches the form to the main contact on your account. If a team member sent it from another contact, the row does not change.
  4. The wrong form. A form for another service does not clear this row. Open the form from the row that says Intake Needed for this service.

What you see when it works

The row label changes. It then shows a label such as Enrolled or In Progress. See What happens after I enroll in a done for you service?.

💬 Still not working? Click Need Help? Click Here at the top of the member portal. Tell us the service name and the day that you sent the form. See What should I send support when a check, booking, or payment fails?.

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