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Why a tool result is missing, locked, or out of date

A result can be missing because you are signed out, locked until you enter an email code, or saved only on another device.

Written By GovPreneurs

Last updated 21 days ago

A result may be missing, partly hidden or old. This does not mean that you did something wrong.

Check these causes in order

  1. You are signed out. The list Your recent results shows only when you sign in. Click Sign in and use the same email as before. See Sign in to save or unlock a free-tool result.
  2. The result is locked. A locked part shows the text that it opens with your email. Enter your email and the code. Then the full result shows.
  3. You used another device or browser. The checklists save your ticks on the device that you used. If you clicked Email me this checklist, sign in with the same email on the new device. The checklist then brings back your ticks. The scorecard keeps your answers only for the browser tab that you used.
  4. You removed the result. The bin icon, Delete result, removes a result from your list. Run the tool again.
  5. The figures show an old date. The page shows an "as of" date under the figures. The figures come from federal award records and agency postings. They change when the records change. Run the tool again for new figures.
  6. The code did not arrive. Ask for a new code. Check your spam folder.

What you see when it works

You see your recent results, or the full report with the button Download snapshot (PDF).

💬 Still not working? Click Need Help? Click Here in the member portal. If you are not a member, write to help@govpreneurs.com. Tell us the tool, the time and the text that you saw. Do not send a code.

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